Legal Policies
All legal policies for Alluvi Healthcare UK in one place — Terms & Conditions, Privacy Policy, Shipping Policy and Returns & Refunds. Last updated March 2025.
Terms & Conditions
Please read these terms carefully before placing an order with Alluvi Healthcare UK. By purchasing, you agree to these terms in full.
1. Company Information
These Terms and Conditions govern your use of buyalluviretatrutide.co.uk and the purchase of products from Alluvi Healthcare UK, a trading name of UK Peptides Store.
- Trading Name: Alluvi Healthcare UK / UK Peptides Store
- Address: 23 Manchester, M2 4WU, United Kingdom
- Email: support@ukpeptidesstore.co.uk
- WhatsApp: +44 7394 241184
- Website: buyalluviretatrutide.co.uk
By accessing our website and/or placing an order, you confirm that you have read, understood and agree to be bound by these Terms and Conditions and all applicable laws and regulations.
2. Eligibility to Purchase
To purchase from Alluvi Healthcare UK you must:
- Be 18 years of age or older
- Be legally permitted to purchase, possess and use the products in your country of residence
- Not be purchasing for resale or commercial redistribution without prior written agreement
- Agree to use all products for research and physician-supervised purposes only
3. Research Use Disclaimer
By purchasing, you acknowledge that:
- All products are purchased for research purposes and/or under physician supervision only
- You are responsible for understanding the legal status of any product in your country
- You will consult a qualified physician before commencing any peptide protocol
- Alluvi Healthcare UK is not responsible for adverse effects from misuse or use contrary to these terms
- You accept full personal responsibility for your decision to purchase and use these products
4. Orders, Pricing & Payment
4.1 Order Acceptance
All orders are subject to acceptance by Alluvi Healthcare UK. We reserve the right to decline any order. Acceptance occurs when payment is confirmed and your order is dispatched.
4.2 Pricing
All prices are in British Pounds Sterling (£ GBP) and are correct at time of publication, subject to change without notice.
4.3 Payment — Bank Transfer Only
Alluvi Healthcare UK accepts UK bank transfer (BACS) only. Your order reference and bank details are displayed at checkout and emailed to you.
4.4 Cancellation
You may cancel before payment is made or before dispatch by contacting us via WhatsApp (+44 7394 241184) or email. Once dispatched, cancellation is not possible — see Returns Policy below.
5. Delivery
UK orders are dispatched within 3–5 business days of payment confirmation from our Manchester M2 4WU fulfilment centre in discreet, temperature-controlled packaging. International shipping is available worldwide — customers are responsible for import compliance and any duties. See the full Shipping Policy in Section 03 below.
6. Returns & Refunds
Due to the perishable, temperature-sensitive nature of pharmaceutical-grade peptide products, we cannot accept returns of opened or used products. Refunds or replacements are available for damaged, incorrect, missing or lost orders reported within the specified timeframes. See full Returns Policy in Section 04 below.
7. Product Quality & COA
All Alluvi Healthcare products are independently third-party tested to ≥98% purity by Janoshik Analytical with a Certificate of Analysis on every batch. To request your batch COA, email support@ukpeptidesstore.co.uk with your order number and batch number.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Alluvi Healthcare UK shall not be liable for indirect, consequential, incidental or special damages arising from use or inability to use our products, or adverse health effects from use contrary to physician instructions. Our total liability shall not exceed the value of the relevant order. Nothing herein excludes liability for death or personal injury caused by our negligence, fraud, or liability that cannot be excluded under English law.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer in another jurisdiction, you may also have rights under your local laws.
10. Contact
Privacy Policy
Alluvi Healthcare UK is committed to protecting your personal data under UK GDPR and the Data Protection Act 2018.
1. Data Controller
Alluvi Healthcare UK (trading name of UK Peptides Store) is the data controller for personal data collected through buyalluviretatrutide.co.uk.
- Address: 23 Manchester, M2 4WU, United Kingdom
- Email: support@ukpeptidesstore.co.uk
- WhatsApp: +44 7394 241184
2. What We Collect
2.1 Information You Provide
- Name and delivery address
- Email address
- Phone / WhatsApp number (if provided)
- Order details and purchase history
- Communications sent via email or WhatsApp
2.2 Collected Automatically
- IP address and browser type
- Pages visited and time on site
- Referring website or search query
- Cookie data
3. How We Use Your Data
- Processing and fulfilling your orders
- Sending order confirmations, dispatch notifications and delivery updates
- Responding to enquiries via email or WhatsApp
- Physician review of your order
- Fraud prevention and site security
- Improving our website and services
- Legal compliance
- Marketing communications (opt-in only)
4. Lawful Basis
- Contract: Processing to fulfil your order and deliver products
- Legitimate Interests: Fraud prevention, security, service improvement
- Legal Obligation: Where required by UK law
- Consent: Marketing communications — explicit opt-in only
5. Data Sharing
We do not sell your personal data. We share data only with trusted third parties necessary to fulfil your order: courier services (name and address), compounding pharmacy partners, physician review services, hosting and analytics providers, and legal authorities where required by law.
6. Data Retention
- Order records: 7 years (UK tax requirements)
- Customer communications: 2 years from last contact
- Analytics data: 26 months
- Marketing consent: Until withdrawn
7. Your Rights Under UK GDPR
Access
Request a copy of the personal data we hold about you
Rectification
Request correction of inaccurate data
Erasure
Request deletion of your personal data
Restriction
Request restriction of how we process your data
Portability
Receive your data in a machine-readable format
Object
Object to processing based on legitimate interests
To exercise any right, contact support@ukpeptidesstore.co.uk. We respond within 30 days. You may also lodge a complaint with the ICO at ico.org.uk →
8. Cookies
- Essential: Required for website and cart functionality
- Analytics: Understand how visitors use our site
- Preferences: Remember your settings
Control cookies via your browser settings. Disabling essential cookies may affect checkout.
9. Contact for Data Requests
Shipping Policy
How Alluvi Healthcare UK dispatches orders — UK and worldwide — from our Manchester fulfilment centre.
UK Delivery
3–5 days after payment confirmedTracked, discreet, temperature-controlled. No branding on outer packaging.
International
5–10 days after dispatchWorldwide shipping. Tracked courier. Customer responsible for import duties.
All Orders
Discreet plain packaging alwaysNo company name or product branding on outer packaging. Temperature-controlled.
1. Processing & Dispatch
All orders are processed within 3–5 business days of payment confirmation from our Manchester M2 4WU fulfilment centre. Orders are not dispatched until bank transfer payment is received and confirmed.
You will receive a dispatch email with your tracking number when your order leaves our fulfilment centre.
2. UK Delivery
- Standard tracked: 2–5 business days after dispatch
- Express (on request): Next business day — contact us before ordering
- Coverage: All UK postcodes including England, Scotland, Wales and Northern Ireland
All UK orders are shipped in plain outer packaging with no company name, product name or pharmaceutical references visible. Temperature-controlled inner packaging and physician protocol included with every order.
3. International Delivery
Alluvi Healthcare UK ships worldwide. Typical delivery timeframes:
4. Tracking, Storage & Delivery Issues
All orders are fully tracked — your tracking number is emailed when dispatched. If tracking shows no update for 5+ business days (UK) or 10+ business days (international), contact us immediately.
All Alluvi Healthcare peptide products are temperature-sensitive. Upon receipt, refrigerate injection pens at 2–8°C (do not freeze). Full storage instructions are included with every order.
Returns & Refunds
Our returns and refunds policy — what qualifies, how to request and our processing timeframes.
Eligible for Refund
Damaged on arrival · Incorrect product · Missing items · Confirmed lost in transit · Cancelled before dispatch
Not Eligible
Change of mind after dispatch · Wrong storage · Customs seizure · Adverse reactions from misuse · Opened products
Contact Us First
Delayed delivery · Quality concerns · International issues · Any situation not listed above
1. Overview
2. Eligible Circumstances
Damaged on Arrival
Notify us within 48 hours of delivery with photographic evidence and order number. We will arrange replacement or full refund.
Incorrect Product Received
Notify us within 48 hours of delivery with order number and photo. We will dispatch the correct product or issue a full refund.
Missing Items
Notify us within 48 hours of delivery. We dispatch missing items at no cost or issue a partial refund.
Lost in Transit
UK: raise within 14 days of dispatch. International: raise within 30 days. Confirmed lost orders receive a replacement or full refund.
Cancelled Before Dispatch
Contact us via WhatsApp (+44 7394 241184) or email immediately with your order number. Full refund within 5 business days.
3. How to Request
Contact us within the timeframe
Email support@ukpeptidesstore.co.uk or WhatsApp +44 7394 241184 — within 48hrs for damaged/missing/incorrect, 14–30 days for lost orders.
Provide your order details
Include order number, description of issue and photographic evidence where applicable.
We review your claim
Our team reviews within 1–2 business days and confirms approval — replacement or refund.
Resolution processed
Replacements dispatched within 3–5 days. Refunds processed within 5–10 business days to your original bank account.
4. Processing Timeframes
5. Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If products are faulty, not as described or not fit for purpose, you have the right to repair, replacement or refund regardless of this policy. Learn more: gov.uk/consumer-protection-rights →




